Refund policy

Return & Refund Policy — Claréva

We want you to love your Claréva skincare. If something isn't right, we're here to help.

30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, unopened, and in the same condition you received it, with all original packaging and seals intact. You'll also need your receipt or proof of purchase.

To start a return, contact us at clarevausa@outlook.com or call +44 7988 518474. Please do not send items back before requesting a return and receiving instructions — items returned without prior authorization will not be accepted.

Damages and Issues
Please inspect your order as soon as it arrives. If an item is defective, damaged in transit, or you've received the wrong item, contact us immediately at clarevausa@outlook.com so we can evaluate the issue and make it right at no extra cost to you.

Exceptions / Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on skincare items that have been opened, used, or have a broken seal. We also do not accept returns on sale items, gift cards, or bundles/sets once a component has been opened. Please contact us if you have questions about your specific item's eligibility.

Exchanges
The fastest way to get the right item is to return the one you have, and once your return is accepted, place a new order for the item you want.

European Union & UK 14-Day Cooling-Off Period
If your order is shipped into the European Union or United Kingdom, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification. As above, items must be unused, unopened, and in original packaging, and you'll need proof of purchase.

Refunds
Once we receive and inspect your return, we'll notify you whether your refund has been approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note it can take additional time for your bank or card provider to post the refund.

If more than 15 business days have passed since your return was approved and you haven't seen a refund, contact us at clarevausa@outlook.com.

Contact Us
Claréva
64 Clarence Road, Peterborough, England PE1 2LA, United Kingdom
Email: clarevausa@outlook.com
Phone: +44 7988 518474