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Ex: Shipping and return policies, size guides, and other common questions.

Ordering & Payment

How do I place an order?

Browse our collections, add your chosen products to your cart, and proceed to checkout. You'll enter your shipping and payment details and receive an order confirmation by email once your purchase is complete.

What payment methods do you accept?

We accept major credit and debit cards, along with any additional payment options displayed at checkout (such as digital wallets), which may vary by region.

Can I change or cancel my order after placing it?

We begin processing orders quickly to get them to you as fast as possible. If you need to change or cancel an order, contact us at clarevausa@outlook.com as soon as possible — we can accommodate changes only before an order enters processing or shipping.

Is my payment information secure?

Yes. All transactions are processed through Shopify's secure, PCI-compliant checkout. We do not store your full card details on our servers.

Shipping & Delivery

How long does shipping take?

Orders are processed within 1–3 business days. Delivery typically takes 7–14 business days for standard shipping, depending on your location. See our Shipping Policy for full details.

Do you ship internationally?

Yes, we ship to the United States, United Kingdom, European Union, and select international destinations. Import duties and taxes on international orders are the responsibility of the recipient.

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package's progress.

My tracking says delivered, but I haven't received my package. What do I do?

Please contact us at clarevausa@outlook.com within 7 days of the delivery date so we can help investigate and resolve the issue.

Returns & Refunds

What is your return policy?

We offer a 30-day return window from the date you receive your item. Products must be unused, unopened, and in original packaging with proof of purchase. Full details are in our Refund Policy.

How do I start a return?

Email us at clarevausa@outlook.com with your order number and reason for return. We'll confirm eligibility and send you instructions — please don't send items back before receiving authorization.

Why can't I return an opened skincare product?

For hygiene and safety reasons, we're unable to accept returns on skincare items that have been opened, used, or have a broken seal, in line with standard health and beauty industry practice.

When will I get my refund?

Once your return is received and inspected, we'll notify you of approval. Approved refunds are issued to your original payment method within 10 business days, though your bank may take additional time to post it.

Can I exchange an item instead of returning it?

We don't process direct exchanges. Return your original item for a refund, then place a new order for the item you'd like instead.

Products & Ingredients

Are Claréva products suitable for sensitive skin?

Many of our formulas are designed to be gentle, but individual sensitivities vary. We recommend checking the full ingredient list on each product page and doing a patch test before first use, especially if you have known sensitivities or allergies.

Are your products cruelty-free?

Please refer to the individual product page or contact us directly for the most current sourcing and testing information on a specific item.

How do I know which products are right for my skin type?

Each product page includes a description of the skin concerns and types it's best suited for. If you're unsure, email us at clarevausa@outlook.com with a bit about your skin and we're happy to point you in the right direction.

How should I store my skincare products?

Store products in a cool, dry place away from direct sunlight. Some formulas (particularly those with active ingredients) benefit from refrigeration — check individual product labels for specific storage guidance.

What's the shelf life of your products once opened?

Most skincare products are best used within 6–12 months of opening. Look for the PAO (Period After Opening) symbol on your product packaging for exact guidance.

Account & Website

Do I need an account to place an order?

No, you can check out as a guest. Creating an account simply lets you track orders and check out faster in future.

I forgot my password. How do I reset it?

Use the "Forgot password" link on the login page to reset your password via email.

Is my personal information kept private?

Yes. We handle all personal data in accordance with our Privacy Policy and never sell your information to third parties.

Still Have Questions?

We're happy to help. Reach out to us at clarevausa@outlook.com or call +44 7988 518474.